Provide friendly, solution-oriented support via phone, chat, and email to crafting customers.
Conduct structured phone interviews to assess needs, recommend products, and drive upsells.
Resolve issues with calmness and collaborate cross-functionally to ensure a smooth customer journey.
We build D2C e-commerce brands that reach millions and generate over $20M annually. We foster a culture of learning, experimentation, and meaningful work with a team of ambitious individuals.
Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
Achieve performance metrics including CSAT scores and error rates within 90 days.
Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.
Act as the first point of contact for members, providing white-glove concierge support for their health journey.
Handle tasks like scheduling blood draws, orienting members to the platform, and ensuring seamless, empathetic interactions.
Thrive in a fast-paced startup environment, delivering outstanding support with critical thinking and a solutions-focused approach.
Superpower is a new health system on a mission to extend and enhance human life, starting with lab testing, data aggregation, and AI. The company has grown 10x over the past 6 months while halving CAC, and is now gearing up for hyper growth with a global team.
Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy
Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't
Identify patterns across tickets and proactively surface them to the product team with thoughtful recommendations
Runway builds AI to simulate the world through merging art and science. Their team consists of creative, open minded, caring and ambitious people determined to change the world.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Initiate phone-based interactions with medical practices and patients to gather feedback on product and customer experience.
Accurately document and structure feedback collected from engagements to maintain high data integrity.
Collaborate with Sales, Marketing, Product, and Customer Support teams to integrate insights into business operations.
Cherry is a fast-growing FinTech providing a Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs, it is backed by top investors and has a high-performance culture.
Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
Log details of support sessions and challenges in the ticketing system, managing your own case workload.
Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.
Offer support to authors and creative publishing professionals, and optimize conversion.
Review projects, build customer funnels, and maintain FAQs based on user feedback.
Suggest product features and contribute to a high NPS (currently 86%).
Reedsy gives authors the tools and resources to create beautiful books through a marketplace of top publishing professionals. We’ve grown to a community of 5,000,000 authors with a team of 8, fostering an entrepreneurial and fun culture.